1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are delighted that you are visiting our website and thank you for your interest. Below, we provide information about how we handle your personal data when you use our website. Personal data is any data that can be used to identify you personally.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Glow Dublin. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string 'https://' and the lock symbol in your browser bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called 'server log files'). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

— The page visited
— Date and time of access
— Amount of data sent in bytes
— Source/reference from which you accessed the page
— Browser used
— Operating system used
— IP address used (where applicable: in anonymised form)

The processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used for any other purpose. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

3) COOKIES

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie.

In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of the contract, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a user-friendly and effective design of the site visit.

We may work with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies may also be stored on your device when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the relevant sections below.

Please note that you can configure your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser. You can find these for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/en-ie/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/en-ie/guide/safari/sfri11471/mac

Please note that if you do not accept cookies, the functionality of our website may be limited.

4) CONTACT

When you contact us (e.g. via contact form or e-mail to support@glowdublin.com), personal data is collected. The data collected via a contact form can be seen in the respective form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and for the associated technical administration.

The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact request is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted once your request has been fully processed, provided that there are no legal obligations requiring its retention.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6(1)(b) GDPR, personal data will be collected and processed if you provide it to us for the purpose of executing a contract or when opening a customer account. The data collected can be seen in the respective input forms. Your customer account can be deleted at any time by sending a message to support@glowdublin.com. We store and use the data you provide for contract processing. After full processing of the contract or deletion of your customer account, your data will be blocked in accordance with applicable tax and commercial law retention periods and deleted after those periods have expired, unless you have expressly consented to further use of your data or we have reserved the right to further use your data in accordance with the law.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only mandatory information required for sending the newsletter is your e-mail address. The provision of any further data is voluntary and will be used to address you personally. For the sending of the newsletter, we use the double opt-in procedure. This means that we will only send you an e-mail newsletter once you have expressly confirmed your consent to receive it. We will send you a confirmation e-mail asking you to confirm that you wish to receive future newsletters by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6(1)(a) GDPR. When you subscribe to the newsletter, we store your IP address as entered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later date. The data collected when you subscribe to the newsletter will be used exclusively for the purpose of advertising via the newsletter.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to support@glowdublin.com. After unsubscribing, your e-mail address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this scope in a manner permitted by law.

6.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range as those you have already purchased. We do not require separate consent from you for this purpose.

Data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6(1)(f) GDPR. If you have objected to the use of your e-mail address for this purpose, we will not send you any e-mails. You are entitled to object to the use of your e-mail address for advertising purposes at any time with effect for the future by contacting support@glowdublin.com. Upon receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data collected by us will be passed on to the transport company responsible for delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the relevant credit institution within the scope of payment processing, insofar as this is necessary for payment processing. The legal basis for the transfer of data is Art. 6(1)(b) GDPR.

8) CONTACT FOR REVIEW REMINDER

We use your e-mail address to send you a one-time reminder to submit a review of your order, provided that you have given us your express consent during or after your order in accordance with Art. 6(1)(a) GDPR. You can withdraw your consent at any time by contacting support@glowdublin.com.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook plugins with Shariff solution

Please note that any special customs clearance costs and/or import duties are not included in the price and are borne by the customer.

Our website uses social plugins ("plugins") from the social network operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). In order to increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only through the use of an HTML link. This type of integration ensures that when you visit a page on our website that contains such buttons, no connection to Facebook's servers is established. When you click on the button, a new browser window opens and calls up the Facebook page where you can interact with the plugins (after entering your login details, if necessary).

For information on the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and settings options for protecting your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php

9.2 Google+ plugins as a Shariff solution

Our website uses social plugins ("plugins") from the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). These buttons are not integrated into the page as plugins without restriction, but only through the use of an HTML link, in order to increase the protection of your data. When you click on the button, a new browser window opens and calls up the Google+ page, where you can interact with the plugins (after entering your login details, if necessary).

For information on the purpose and scope of data collection and the further processing and use of data by Google, as well as your rights and settings options for protecting your privacy, please refer to Google's privacy policy: https://www.google.com/intl/en/policies/privacy/

9.3 Instagram plugin as a Shariff solution

Our website uses social plugins ("plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram"). These buttons are not integrated into the page as plugins without restriction, but only through the use of an HTML link. When you click on the button, a new browser window opens and calls up the Instagram page, where you can interact with the plugins (after entering your login details, if necessary).

For information on the purpose and scope of data collection and the further processing and use of data by Instagram, as well as your rights and settings options for protecting your privacy, please refer to the Instagram privacy policy: https://help.instagram.com/155833707900388/

10) ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick"). DoubleClick uses cookies to display ads that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads multiple times. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6(1)(f) GDPR.

In addition, DoubleClick can use cookie IDs to track conversions related to ad requests. According to Google, DoubleClick cookies do not contain any personal information. If you wish to object to participation in this tracking process, you can deactivate cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com. Alternatively, you can visit the Digital Advertising Alliance at www.aboutads.info to adjust your settings. Further information about DoubleClick's data protection provisions can be found at: https://www.google.com/policies/privacy/

10.2 Use of Google AdWords conversion tracking

This website uses the online advertising programme "Google AdWords" and, as part of Google AdWords, conversion tracking from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to promote our offers on external websites with the help of advertising materials. The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. These cookies usually expire after 30 days and are not used for personal identification.

The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted in to conversion tracking. If you do not wish to participate in tracking, you can block this use by disabling the Google conversion tracking cookie in your internet browser settings. We use Google AdWords on the basis of our legitimate interest in targeted advertising in accordance with Art. 6(1)(f) GDPR.

Further information about Google's privacy policy can be found at: https://www.google.com/policies/privacy/

You can permanently deactivate cookies for advertising preferences by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/plugin

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies, which are text files stored on your computer that enable analysis of your use of the website. The information generated by the cookie about your use of this website (including your abbreviated IP address) is usually transmitted to a Google server in the USA and stored there. This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymisation of the IP address by truncation and excludes any direct personal reference.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by adjusting your browser settings accordingly. You can also prevent the collection of data generated by the cookie and related to your use of the website by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout

This website also uses Google Analytics for cross-device analysis of visitor flows, carried out via a user ID. This makes it possible to assign interaction data from different devices and sessions to a single user. The user ID does not contain any personal data. The collection and storage of data via the user ID can be objected to at any time with effect for the future.

Further information on Universal Analytics can be found at: https://support.google.com/analytics/answer/2838718

12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience via the pixel method

This website uses the "Facebook pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). If you give your express consent, this allows the behaviour of users to be tracked after they have seen or clicked on a Facebook advertisement. This process serves to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help to optimise future advertising measures.

The data collected is anonymous to us and does not allow us to draw any conclusions about the identity of users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Use Policy: https://www.facebook.com/about/privacy/

These processing operations are carried out only with your express consent in accordance with Art. 6(1)(a) GDPR. Consent to the use of the Facebook pixel may only be given by users who are over 13 years of age.

Google AdWords Remarketing

Our website uses the functions of Google AdWords Remarketing, provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6(1)(f) GDPR.

You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/onweb/

Further information and Google's data protection provisions regarding advertising can be viewed at: https://www.google.com/policies/technologies/ads/

13) RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you comprehensive data subject rights vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:

Right to information in accordance with Art. 15 GDPR: You have the right to information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the right to lodge a complaint with a supervisory authority, and the existence of automated decision-making including profiling.

Right to rectification pursuant to Art. 16 GDPR: You have the right to obtain without undue delay the rectification of inaccurate data concerning you and/or the completion of incomplete data stored by us.

Right to erasure in accordance with Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17(1) GDPR are met. However, this right does not apply in particular if processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defence of legal claims.

Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to demand the restriction of the processing of your personal data where the accuracy of your data is contested, where processing is unlawful but you oppose erasure, where we no longer need the data but you require it for the establishment, exercise or defence of legal claims, or where you have objected to processing pending verification of whether our legitimate grounds override yours.

Right to data portability pursuant to Art. 20 GDPR: You have the right to receive your personal data in a structured, commonly used and machine-readable format or to request transmission to another controller, where technically feasible.

Right to withdraw consent pursuant to Art. 7(3) GDPR: You have the right to withdraw your consent to the processing of data at any time with effect for the future. In the event of withdrawal, we will delete the affected data immediately, unless further processing can be based on a legal basis that does not require consent.

Right to lodge a complaint pursuant to Art. 77 GDPR: If you consider that the processing of personal data concerning you infringes the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.

13.2 RIGHT TO OBJECT

IF, IN THE CONTEXT OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, AT ANY TIME TO SUCH PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING YOUR DATA FOR DIRECT ADVERTISING PURPOSES.

14) DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of personal data is determined by the respective statutory retention period (e.g. retention periods under commercial and tax law). After this period has expired, the corresponding data is routinely deleted, provided that it is no longer required for the fulfilment of the contract or the initiation of a contract, and provided that we no longer have a legitimate interest in its continued storage.

Data processing and advertising services are managed by Logos Ecom LLC.